Terms of Service

Effective: 2 April 2026

These Terms of Service ("Terms") govern your use of Ordestra ("the Service"), operated by Daliah Group B.V., a company registered in the Netherlands ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Service Description

Ordestra converts evidence-based scientific publications (PDFs) into compliance-constrained audio summaries with citation-anchored transcripts. The Service applies deterministic evidence rules and claim-level boundaries to generated outputs.

Ordestra is not medical advice. Outputs are structured summaries constrained by evidence rules. They are not clinical recommendations, diagnostic tools, or substitutes for professional medical, legal, or scientific judgment. You must not rely on Ordestra outputs as the sole basis for clinical, regulatory, or treatment decisions.

Ordestra does not independently verify the accuracy of source publications. The Service summarises what the source material states, within the boundaries of its constraint engine. You are responsible for evaluating the quality and applicability of source publications.

2. Account Terms

2.1. You must be at least 16 years of age to create an account.

2.2. One account per person. Shared or team accounts are available under the Team tier.

2.3. You must provide accurate and complete registration information and keep it up to date.

2.4. You are responsible for maintaining the security of your account credentials. Notify us immediately at hello@ordestra.com if you suspect unauthorised access.

2.5. You are responsible for all activity that occurs under your account.

3. Subscription and Billing

3.1. Ordestra operates a credit-based billing system. Generating a text script costs 1 credit. Synthesising audio costs 1 to 12 credits depending on output length.

3.2. The following tiers are available:

Prices are exclusive of applicable VAT. Customers in the EU will be charged VAT at the rate applicable in their country. Business customers who provide a valid VAT number may qualify for the reverse-charge mechanism.

3.3. Payment is processed by Stripe. By subscribing, you authorise recurring charges to your payment method at the start of each billing period.

3.4. Subscriptions auto-renew unless cancelled. Cancellation takes effect at the end of the current billing period. You retain access to your tier until then.

3.5. Credits do not roll over between billing periods. Unused credits expire at the end of each period.

3.6. Except as required by applicable consumer protection law (see Section 4), no refunds are issued for partial billing periods. If you cancel mid-period, you retain access for the remainder of the period but are not entitled to a pro-rata refund.

3.7. We may change pricing with at least 30 days' written notice. Price changes take effect at the start of the next billing period after the notice period. If you do not agree to a price change, you may cancel before it takes effect.

3.8. If a payment fails, we may retry the charge and may suspend paid features until payment is received. Accounts past due for more than 14 days may be downgraded to the Free tier.

4. Consumer Rights (EU Customers)

4.1. If you are an EU consumer (acting outside your trade, business, profession, or craft), you have a right of withdrawal for 14 days after subscribing under the EU Consumer Rights Directive.

4.2. By generating content (a text script or audio) before the 14-day period ends, you expressly consent to immediate performance of the Service and acknowledge that you lose the right of withdrawal once you have received any generated output. This is the standard exception for digital content under Art. 16(m) of the Consumer Rights Directive.

4.3. To exercise the right of withdrawal within the 14-day window before any content is generated, email hello@ordestra.com from the address associated with your account. We will refund the subscription fee within 14 days of receiving your notice.

4.4. Mandatory consumer protection provisions of your country of residence apply in addition to these Terms and are not waived by your agreement to these Terms.

5. Acceptable Use

When using Ordestra, you agree not to:

5.1. Upload publications to which you do not have the legal right to access, reproduce, or process. You are responsible for ensuring you have the necessary rights or licences for any content you upload.

5.2. Use Ordestra outputs as the sole basis for clinical decisions, medical treatment, or patient care without independent professional judgment.

5.3. Circumvent, disable, or interfere with usage limits, access controls, rate limiting, or other security measures of the Service.

5.4. Reverse-engineer, decompile, or attempt to extract the source code, algorithms, or logic of the constraint engine, claim boundary system, or any other proprietary component of the Service, except to the extent this right cannot be excluded under applicable law.

5.5. Redistribute Ordestra outputs commercially if your tier does not permit it (see Section 6.3).

5.6. Use the Service in any manner that violates applicable laws or regulations, including intellectual property, data protection, export control, and sanctions laws.

5.7. Use automated scripts, bots, or other tools to access the Service beyond what is provided through our official interface, except where we offer an API for that purpose.

5.8. Upload content that is unlawful, infringing, malicious (including malware), or that contains personal data of third parties without a lawful basis for processing.

6. Intellectual Property

6.1. Your content. You retain all rights to publications you upload. By uploading, you represent that you have the legal right to do so and grant us a limited, non-exclusive, worldwide licence to process the content solely for the purpose of providing the Service to you. We do not claim ownership of your uploaded content and do not use it to train machine learning models.

6.2. Generated outputs. Subject to your compliance with these Terms, you own the outputs generated from your uploaded publications. Your use of outputs is subject to the usage rights of your subscription tier (see 6.3).

6.3. Usage rights by tier:

6.4. Our platform. Ordestra, including the platform, constraint engine, algorithms, claim boundary logic, user interface, and all associated intellectual property, remains our exclusive property. Nothing in these Terms grants you any rights to our intellectual property beyond the limited licence to use the Service.

7. Feedback

If you send us feedback, suggestions, bug reports, or feature requests ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use that Feedback for any purpose, including improving the Service. Feedback is provided voluntarily and without any expectation of compensation.

8. Copyright Infringement

8.1. If you believe content uploaded to the Service infringes your copyright, send a notice to hello@ordestra.com including: (a) identification of the copyrighted work, (b) the content you claim is infringing and where it appears, (c) your contact details, (d) a statement that you have a good-faith belief the use is not authorised, and (e) a statement, under penalty of perjury, that the information is accurate and that you are authorised to act on behalf of the copyright owner.

8.2. We will investigate valid notices and may remove allegedly infringing content and suspend or terminate the accounts of repeat infringers.

9. Content and Accuracy

9.1. Outputs are AI-generated summaries constrained by evidence rules. While the constraint engine enforces claim-level boundaries and evidence discipline, outputs may contain errors, omissions, or misinterpretations of source material.

9.2. Confidence Pulse scores are structured assessments of evidence quality dimensions. They are informational indicators, not guarantees of publication quality, validity, or clinical applicability.

9.3. You must verify outputs against the original source publications before relying on them for any professional purpose.

9.4. Except as expressly provided in these Terms and to the extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability. Nothing in this section limits any warranties that cannot be excluded under applicable consumer law.

9.5. Ordestra is not a substitute for professional medical, legal, scientific, or regulatory judgment. Any decisions you make based on Ordestra outputs are your sole responsibility.

10. Data and Privacy

10.1. Your use of the Service is governed by our Privacy Policy, which describes how we collect, use, and protect your personal data.

10.2. Persistent data is processed and stored within the European Union.

10.3. Uploaded publications are deleted after generation. Audio and transcript retention varies by tier and is detailed in the Privacy Policy.

11. Limitation of Liability

11.1. To the maximum extent permitted by law, our total aggregate liability to you for any claims arising from or related to the Service is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim, or EUR 100, whichever is greater.

11.2. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.

11.3. We are not liable for any clinical, medical, regulatory, or treatment decisions made based on Ordestra outputs.

11.4. Nothing in these Terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, (c) gross negligence or wilful misconduct, or (d) any other liability that cannot be excluded or limited under applicable law (including, where you are a consumer, mandatory consumer protection law).

12. Termination

12.1. You may terminate your account at any time through your account settings or by contacting hello@ordestra.com. Cancellation of a paid subscription takes effect at the end of the current billing period.

12.2. We may suspend or terminate your account immediately if you materially violate these Terms, engage in fraudulent activity, fail to pay, or if required by law.

12.3. Upon termination, your right to use the Service ceases. Your data will be deleted in accordance with our data retention policy. You may request a data export before termination via your account settings or hello@ordestra.com.

12.4. Sections 6 (Intellectual Property), 7 (Feedback), 9 (Content and Accuracy), 11 (Limitation of Liability), 14 (Governing Law), and 16 (General Provisions) survive termination of these Terms.

13. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, acts of government, labour disputes, internet or third-party service disruptions, or failures of critical infrastructure (including upstream AI providers). Payment obligations are not excused by force majeure.

14. Governing Law and Disputes

14.1. These Terms are governed by the laws of the Netherlands, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

14.2. Any dispute arising from or relating to these Terms or the Service is subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands. If you are a consumer, you may also bring proceedings in the courts of your country of residence where mandatory law allows.

14.3. The European Commission provides an Online Dispute Resolution platform at ec.europa.eu/consumers/odr. We are not obliged and do not commit to participate in alternative dispute resolution proceedings before a consumer arbitration board.

15. Changes to These Terms

15.1. We may update these Terms from time to time. We will provide at least 30 days' notice of material changes by email or through the Service. Non-material changes (such as clarifying wording or correcting typos) may take effect immediately.

15.2. Continued use of the Service after the effective date of updated Terms constitutes acceptance of those changes. If you do not agree with the updated Terms, you must stop using the Service and may terminate your account for a pro-rata refund of any prepaid fees for the unused portion of your current billing period.

16. General Provisions

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service and supersede all prior understandings.

Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

No waiver. Our failure to enforce any right is not a waiver of that right.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of substantially all our assets, on notice to you.

Notices. We may send notices to the email address associated with your account. You may send notices to hello@ordestra.com.

No third-party beneficiaries. These Terms do not confer any rights or remedies on any person other than you and us.

Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

Headings. Headings are for convenience only and do not affect interpretation.

17. Contact

For questions about these Terms, contact us at: hello@ordestra.com

Daliah Group B.V.
Binnendelta 11M, 1261 WZ Blaricum
The Netherlands
KvK: 99584891